Spending for hosted and cloud solutions increased 18% during containment, while spending for on-premises products fell 18%.
Hosted and cloud solutions now represent more than three quarters of the market. While most of the hosting and cloud segments are expanding, growth has been particularly strong in SaaS teams, SaaS and CPaaS conferences.
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As a result, Zoom, Twilio, and Slack now all feature prominently in the top ten collaboration providers rankings.